Privacy Policy

Last Updated: 30 August 2022

Xterio Foundation (“Xterio,” “we,” “us,” or “our”) offers various tools to help developers, publishers and other associated parties apply blockchain and similar technologies to gaming economies and users to access those economies (collectively the “Xterio Platform”).

This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Xterio Platform game publishers and content developers, Xterio Platform users, visitors to our website, www.xter.io, and any other websites or pages that link to this Privacy Policy (collectively, the “Site”); and individuals who inquire about and/or use the various applications, networks, marketplaces, technologies, and other services we offer (the “Platform,” and together with “Site,” the “Services”). 

Xterio is a Data Controller when operating our Platform; and a Data Processor when providing our Site and/or Platform to third-party game publishers, service providers (including but not limited to our third party KYC service provider) and content developers, their affiliates or their agents (collectively, “Game Entity” or “Game Entities”).


Please review this Privacy Policy carefully.


Depending on your relationship with us, we collect different types of information about you and your device as you interact with our Services.

Information You Provide to Us

The information you provide to us when you use our Services will depend on which of our Services you use:

  • Contact us directly by completing an online form on our website to learn more about the Services, requesting access to materials provided on our Site, submitting questions to our support team, or communicating with us for any other purpose. At times, the information we collect will include your name, email address, telephone number, physical address, and affiliation to Xterio.
  • Use our Platform to build or develop game features or technologies using our Platform. As part of Platform use by content developers, we require a license and services agreement which include company affiliation, contact name(s), email address, telephone number, and address. From time to time, this information is collected either directly by us; directly by our KYC Provider, which provides regulated money transmission related services for fiat, digital assets and virtual crypto currencies (including “know your customer” and anti-money laundering checks); and/or by a third-party payment processor.
  • Subject to and once this Service being available on our Platform, interact with or otherwise transact in a marketplace, exchange, or storefront on the Xterio Platform, if any. At times, we collect your username, email address, and wallet identification number for any wallet you are using to make transactions, and the account or identification number assigned to you by the Game Entity using the Platform, and credit card or other payment method information necessary to engage in transactions on the Xterio Platform. We also collect and retain records of transactions that take place on the Xterio Platform.
  • Subject to and once this Service being available on our Platform, create an account to use certain features of the Service, such as a storefront, exchange, your Xterio-created digital asset wallet (the “Wallet”). As part of the registration process, we collect your name, email address, digital wallet identifiers or keys, or other contact information.

Information We Collect Through Our Services

We may receive and store information about you and your device(s) automatically when you navigate the Services, which may include:

  • Information related to the device and software you use to access the Services, such as your internet protocol (“IP”) address, mobile device identification, web browser type, operating system version, and other similar information; and
  • Information about your interactions with the Services, such as the specific pages you visit, content you view, date and time of your visits, and, as applicable, the website you visited before you came to the Service. Xterio may also conduct Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) verification as required by applicable law, which may include collecting your name, address, phone number, email address and form(s) of identification (such as a driver’s license and your social security number).

Please note that for the majority of user transactions on the Xterio Platform, KYC and AML checks are conducted by our KYC Provider. You are strongly advised to review our KYC Provider`s privacy terms. Xterio and our KYC Provider use a graduated system of KYC and AML which means that the larger the transaction the more documentary verification may be required and collected; verification may be performed by Xterio or by our KYC Provider.

Information We May Receive From Third-Party Sources

We also may receive information about you, your account with the game developer or game publisher, your Wallet, other service providers, and/or your device from third-party sources, including:

  • A third-party game publisher or developer or storefront operator whose services are supported by our Platform. Information we collect from a third party whose Xterio-enabled service you use may include your crypto wallet’s private and/or public keys, coarse location, and other information required to facilitate the transfer of tokens, and/or digital currencies into or out of your Wallet.
  • Providers of third party cryptocurrency wallets that are used to make transactions on the Platform, including your Wallet identification number.
  • Third party providers of KYC/AML services, payment processors and or money transmission licensees (some of which may have professional association with Xterio).
  • Public blockchain or L-1 data
  • Analytics providers that track usage of our Site, Platform and Services. 

We also may host, or engage third parties to host, information about you, or manage servers in which your information is stored, on behalf of select third-party partners and service providers in order to allow you to engage in our services. Information we collect through our service providers and business partners may include your name email address and Wallet addresses.

Information From Cookies and Similar Technologies

We and our third-party partners may collect information about you and/or your device(s) using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Site. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Site, you may not be able to utilize the features of the Site to their fullest potential. There are also online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org;  and for users in the EEA & UK, https://www.youronlinechoices.eu/.   Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.


We may use the information we collect or receive about you to:

  • Communicate with you (e.g. but not limited to newsletters), provide you with updates and other information about our product and Services, provide information you request, respond to questions, and otherwise provide customer support;
  • Provide, maintain, improve, and develop both our Services and new products, services, features, and functionalities;
  • Facilitate the actions you initiate through third-party games and other services made available by our Platform;
  • Carry out our obligations arising from any contracts entered into between you and us;
  • Engage in marketing and advertising which you have previously agreed to and would have the ability to opt out of at your discretion, such as developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you;
  • Understand and analyze how you use the Services;
  • Manage and secure our Site, Platform (including the Wallet and the Xterio Marketplace), network systems, APIs and other assets;
  • Find and prevent fraud, and respond to trust and safety issues that may arise;
  • Comply with our legal and regulatory obligations in all relevant jurisdictions, such as KYC and AML compliance or transaction reporting; and
  • Manage our everyday business needs, including auditing, enforcing our Marketplace Terms, if any, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency. We also may use your information for any other purpose(s) disclosed to you at the time we collect or receive the information.


We may share the information we collect about you with the following categories of third parties:

  • Vendors and Service Providers. We may share any information we receive with vendors, payment processors and service providers we use to support our business or provide the Services, such as companies that provide operational and management services, development and maintenance services, digital currency services, web hosting, information technology, payment processing, customer service, financial and legal services, and other similar administration and support services. In such cases, Xterio remains responsible for these vendors and service providers and will enter into appropriate contracts which require them to implement appropriate technical and organizational measures.
  • Our KYC Provider. Our KYC Provider performs all regulated KYC/AML services for Xterio that are required in connection with the Services on our Platform and in that role controls all relevant information to achieve that purpose. They will also perform any KYC and AML plus the attendant data collection required by applicable law for transactions on the Xterio Platform. Data provided to our KYC Provider is governed by our KYC Provider`s privacy policy.
  • Xterio Customers. We may share some information about you with the Game Entities whose games and/or services we support or who use the Platform to provide the ability to conduct transactions relating to their games.
  • Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services also may collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting Google’s website. To help us understand how you use the Services and to help us improve them, we automatically receive information about your interactions with the Services, like the pages or content you view and the dates and times of your visits.
  • As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests from any applicable jurisdiction and legal process, such as a regulator request, court order, civil discovery request, warrants or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
  • Sale or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected. 


To the extent required by applicable law, we rely on the following legal bases for processing your personal information:

  • With your consent.
  • To perform the contracts with and provide the Services to you.
  • For the legitimate interests of Xterio, such as in connection with security or improvements.
  • To comply with legal obligations, such as KYC and AML and other laws, rules or regulations.

What does each legal base mean?  

Consent: You have given clear consent to process your personal data for a specific purpose. You can choose to withdraw your consent using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences.

Contract: Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

Legitimate interests: Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

  • gaining insights from your behavior on our Site or Platform
  • delivering, developing, and improving the Services
  • enabling us to enhance, customize or modify our Services and Platform
  • determining whether marketing campaigns are effective
  • enhancing data security In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests


You have certain choices with respect to the information we collect about you. You can turn off cookies in your browser by changing its settings: As described in the Cookies and Similar Technologies section above, you can block cookies by activating a setting on your browser allowing you to refuse cookies, and you can also delete cookies through your browser settings. You can ask us not to use your data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing communications and promotional email through the Unsubscribe link provided in the email, or by emailing us at privacy@xter.io.


The Services may contain links to other websites, products, or services that we do not own or operate. These third-party services may include, but are not limited to, games, storefronts, marketplaces, and digital currency services operated by developers and other third parties. We are not responsible for the privacy practices of these third parties who themselves would act as controllers for information that is provided in those contexts. For the avoidance of doubt, this includes any game developer or publisher which Xterio works with and any account you have directly with such developer or publisher is governed entirely by them, and Xterio has no control or input into it. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.


We make reasonable efforts to protect your information by implementing and maintaining appropriate technical and organizational measures to safeguard the information we maintain. We will retain your personal information until the sooner of (i) the information is no longer necessary to accomplish the purpose for which it was provided, (ii) there is no ongoing business reason to keep the information, or (iii) until you request that your account be deleted. We may retain your information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements.


We may transfer your personal data to our service providers or third parties which may be located outside the European Economic Area (EEA) and the UK, which countries may offer a lower level of data protection than in the EEA and UK. However, before we do so, we will take necessary steps to ensure that your personal data will be given adequate protection as required by relevant data privacy laws. a.Any personal data transfer from the EEA to third parties outside the EEA  and the UK will be based on an adequacy decision or are governed by Standard Contractual Clauses and will take place in accordance with appropriate international data transfer mechanisms and standards. Where we use providers based in the United States, we will check whether the suppliers can host the data within the EU countries. If this is not possible, we ensure that the Standard Contractual Clauses will be in place before transferring any personal data.


You can exercise your rights by sending us an email at privacy@xter.io. You are not required to pay a fee for exercising your rights, and if you make a request, we have 30 days to respond to you. Notwithstanding the foregoing, we may charge a ’reasonable fee’ for the administrative costs of complying with a request if it is manifestly unfounded or excessive, or if an individual requests further copies of their data. Also, the time period may be extended by an additional two months if the request is complex or if we receive a number of requests from the same individual. Please note that we may verify your identity before we are able to process any of the requests described in this Section, and in our discretion, deny your request if we are unable to verify your identity.

Under various data protection laws, your rights generally include the following:

  • The Right of Access - You have the right to ask us for copies of your personal information.
  • The Right to Data Portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances. The Right to Rectification/Correction - You have the right to ask us to correct information you think is inaccurate, and to ask us to complete information you think is incomplete.
  • The Right to Erasure/Deletion - You have the right to ask us to erase your personal information in certain circumstances.
  • The Right to Restrict Processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • The Right to Object to Processing - You have the right to object to the processing of your personal data in certain circumstances.
  • The Right to Lodge a Complaint - You can file a complaint regarding our use of your data directly with Xterio by emailing us at or by contacting our UK and EU representatives.

Pursuant to Article 27 of the UK GDPR, Xterio Foundation has appointed GRCI Law   as its UK Representative. For UK data subjects, you can contact GRCI Law regarding matters pertaining to the UK GDPR: by sending an email to: ukrep@grcilaw.com or by writing to GRCI Law at Unit 3, Clive Court, Bartholomew’s Walk, Cambridgeshire Business Park, Ely CB7 4EA. Xterio Foundation also has appointed IT Governance Europe Limited (ITG EU) as our EU Representative pursuant to article 27 of the GDPR. For EU Data Subjects, you can contact ITG EU regarding matters pertaining to the EU GDPR: by sending an email to: eurep@itgovernance.eu or by writing to ITG EU at 6th Floor, South Bank House,  Barrow Street, Dublin 4,  Republic of Ireland. If your request or concern is not satisfactorily resolved by us, you may approach your local EU data protection authority:  . If you are located in the UK, you can approach the ICO: Information Commissioner’s Office, Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF, Helpline number: 0303 123 1113 ICO, website:  


The California Privacy Rights Notice supplements this Policy and applies to California residents (“California Consumer”). This serves as notice under the California Consumer Privacy Act (“Act”) of the categories of personal information we have collected from California Consumers in the past 12 months.

Category Examples Collected?

A. Identifiers. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. YES

C. Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). NO

D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES

E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO

 F. Internet or other similar network activity. Browsing history, search history, information on an individual's interaction with a website, application, or advertisement. YES

G. Geolocation data Physical location or movements. YES

H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO

I. Professional or employment-related information, current or past job history or performance evaluations. NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO

K. Inferences drawn from other personal information. Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. NO

See Section 2 - HOW WE USE THE INFORMATION WE COLLECT for details on why we collect and process personal information.

We obtain the categories of personal information listed above from the following categories of sources:

  • From individuals, directly
  • From advertising networks, government entities, social networks, and data brokers
  • From Game Entities
  • From service providers including digital asset wallet providers, payment processors, internet service providers, and data analytics providers

We may disclose your personal information to a third party for a business purpose and when we do so, we enter into a contract describing the purpose for sharing the data. This contract also requires the recipient party to keep the personal information confidential and not use it for any other purpose except as described by the contract. We disclose your personal information for a business purpose to the following categories of third parties:

  • Service Providers
  • Game Entities
  • Digital Asset Wallet Providers
  • Payment Processors
  • Data Analytics Providers

In the preceding twelve (12) months, we have not sold any personal information. Data Subject Requests If you are a California consumer, the CCPA provides specific rights regarding your personal information.

Right To Know & Data Portability

You may request that Xterio discloses to you what personal information we have collected, used, and shared, and why we collected, used, or shared that information. Specifically, you may request that we disclose:

  • The categories of personal information collected
  • Specific pieces of personal information collected
  • The categories of sources from which we collected personal information
  • The purposes for which we use the personal information
  • The categories of third parties with whom we share the personal information
  • The categories of information that we disclose to third parties

You may also request that we provide you a copy of your personal information in a readily portable format. Right to Delete: You have the right to request we delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your request, we will delete, and direct our service providers to delete, your personal information from our/their records, unless an exception applies.


We will not discriminate against you for exercising any of your CCPA rights.

Methods For Submitting Request

You can only make two Requests to Know in a 12-month period, and the information provided need only cover the 12-month period prior to receipt of your request. You may submit Requests to Know and Requests to Delete by sending an email to privacy@xter.io.

Verification of Requests

We will need to verify your identity to respond to Requests. We cannot respond to your request or provide you with personal information if we cannot verify your identity or your authority to make the request and confirm the personal information relates to you. Making a verifiable request does not require you to create an account with us. We will only use personal information provided in a request to verify the requestor's identity and/or authority to make the request.

Time for Response

Please note that once you have submitted a Request to Know or Request to Delete, we will send you a receipt, acknowledging your request, within 10 business days. If, for some reason, you do not receive such a receipt within 10 days of your submitted request, please send us an email to privacy@xter.io as an error may have occurred. We make every effort to respond to Requests to Know and Requests to Delete within 45 calendar days after they are received, but if necessary, we may take up to an additional 45 calendar days to respond to your request. If we require the extra time (up to 90 days), we will inform you of the reason and extension period in writing.

No Sale of Personal Information - California and Nevada Law

We do not sell your personal information as defined under California and Nevada law and therefore are not required to provide an opt-out.

Authorized Agent

As a California resident, you have the right to designate an agent to exercise these rights on your behalf. We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us. Please contact us at privacy@xter.io for more information if you wish to submit a request through an authorized agent.


We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@xter.io.


We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share information previously collected from you through the Services, we will notify you by email or other communication.


 If you have questions, comments, or concerns about your privacy on the Services or this Privacy Policy, please contact us at privacy@xter.io . Our regular mail address: Xterio Foundation, Dammstrasse 16, 6300 Zug, Switzerland.